Communication and social media in times of COVID-19
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Abstract
The present work aimed to identify the use, dependence and trust that was had in the media and social media at the beginning of the quarantine decreed
by the Mexican State on the occasion of the arrival of the coronavirus in Mexico. The methodology used in order to respond to the initially proposed
objective was the survey technique. The results indicate that during the quarantine period both the use of the mass and social media increased
notably. The results show that, even when the evidence indicates that social media (internet and its different apps) were the most used tools during the quarantine, in the city of Monterrey (Nuevo Leon) and its metropolitan area, people indicated that the mass media was the source that offered them the best information on the subject. Specifically, the people surveyed maintained that television newscasts were the source from which they obtained the most reliable information to make decisions to face the health crisis that prevailed during that time.
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