A review of the New Public Service model with knowledge management and cultural intelligence
Article Sidebar
How to Cite
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Downloads
Societal impact
Main Article Content
Abstract
After the pandemic and the onset of wars, the economic crisis underscores the importance of integrating society into the relationship between state and market to enhance government action. To overcome this crisis, it is essential to understand that the effectiveness of public policies relies on shared governance, starting from the creation of a culture of knowledge and solution sharing with society, the private sector, the third sector, academia, international organizations, and evolved and developed countries. This paper not only reviews the literature on corruption, popular participation, knowledge management, and cultural intelligence but also presents the New Public Service (NPS) model as a foundation for a qualified popular participation model to reduce corruption, which several researchers attribute to the current New Public Management (NPM) model. This model illustrates that shared knowledge and solutions with society and other countries have the potential to transform national culture, thereby reducing corruption and enhancing the effectiveness of public administration projects.
Article Details
References
Ang, S, Van Dyne, L., Koh, Ch., Ng, K. Y., Templer, K. J., Tay, Ch. y Chandrasekart, N. A. (2007). Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation, and Task Performance. Management and Organization Review, 3(3), 335-371.
Bogdanor, V. (2005). Constitutional Reform in Britain: The Quiet Revolution. Annual Review of Political Science, 8, 73-98. https://doi.org/10.1146/annurev.polisci.8.082103.104930
Boston, J., Martin, J., Pallot, J. & Walsh, P. (1996) Public Management: the New Zealand model. Auckland: Oxford University Press
Cajková, A., Jankelová, N. y Masár, D. (2023). Knowledge Management as a Tool for Increasing the Efficiency of Municipality Management in Slovakia. Knowledge Management Research & Practice, 21(2), 292-302. https://doi.org/10.1080/14778238.2021.1895686
Christensen, T. y Lægreid, P. (2007). The Whole‐of‐Government Approach to Public Sector Reform. Public Administration Review, 67(6), 1059-1066.
Dagnino, E. (2004). ¿Sociedade civil, participação e cidadania: de que estamos falando? En D. Mato (Coord.). Políticas de ciudadanía y sociedad civil en tiempos de globalización (pp. 95-110). FACES, Universidad Central de Venezuela.
De Angelis, C. T. (2013). Models of Governance and the Importance of KM for Public Administration. Journal of Knowledge Management Practice, 14(2).
De Angelis, C. T. (2015). A Emergência da Reforma do Estado Brasileiro: governança compartilhada e o modelo do novo serviço público. Planejamento E Políticas Públicas, (45), 13-46.
Denhardt, R. (2012). Teorias da Administração Pública. Cengage Learning.
Denhardt, R. B. y Denhardt, J. V. (2003). The New Public Service: An Approach to Reform. International Review of Public Administration, 8(1), 3-10.
Denhardt, J. V. y Denhardt, R. B. (2007). The New Public Service: Serving, Not Steering (2nd ed.). Routledge. https://doi.org/10.4324/9781315289496
Diniz, E. (2000). Globalização, reformas econômicas e elites empresariais. Brasil anos 90. Editora FGV.
Drucker, P. (1993). Post-Capitalist Society. Harper Business.
Dunleavy, P., Margetts, H. Z., Bastow, S. y Tinkler, J. (2007). Digital Era Governance. IT Corporations, the State, and e-Government. Oxford University Press.
Farjoun, M. (2002). Towards an Organic Perspective on Strategy. Strategic Management Journal, 23(7), 561-594.
Frey, K. (2007). Governança urbana e participação pública. RAC-Eletrônica, 1(1), 136-150.
Garson, G. D. y Overman, E. S. (1983). Public Management Research in the United States. Praeger Publishers.
Gerhart, Barry & Fang, Meiyu. (2005). National culture and human resource management: Assumptions and evidence. International Journal of Human Resource Management - INT J HUM RESOUR MANAG.
Goldsmith, S. y Eggers, W. D. (2004). Governing by Network. The New Shape of the Public Sector. Brookings Institution Press.
Grosch, I., Boonen, J. y Hoefnagels, A. (2023). Cultural Intelligence and the Role of International Classroom Composition: Insights from Dutch Higher Education. International Journal of Intercultural Relations, 96, Article 101866.
Hinson, R. E., Madichie, N., Adeola, O., Nyigmah Bawole, J., Adisa, I. y Asamoah, K. (2022). New Public Management in Africa: An Introduction. In R. E. Hinson, N. Madichie, O. Adeola, J. Nyigmah Bawole, I. Adisa y K. Asamoah (Eds.). New Public Management in Africa. Palgrave Studies of Public Sector Management in Africa. Palgrave Macmillan.
Ireland, R. D., Hitt, M. A. y Vaidyanath, D. (2002). Alliance Management as a Source of Competitive Advantage. Journal of Management, 28, 413-446.
Kanyundo, A., Chipeta, G. y Chawinga, W. (2023). An Analysis of Knowledge Management Practices at Lilongwe University of Agriculture and Natural Resources, Malawi. Social Sciences & Humanities Open, 8(1), 100640. https://doi.org/10.1016/j.ssaho.2023.100640
Larbi, G. A. (1999). The New Public Management Approach and Crisis States. UNRISD Discussion Paper No. 112, September. https://cdn.unrisd.org/assets/library/papers/pdf-files/dp112.pdf
Min, H. (Kelly), Kim, H. J. y Agrusa, J. (2023). Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction. Journal of Hospitality & Tourism Research, 47(3), 503-527.
Morin, G. y Talbot, D. (2023). Cultural Intelligence of Expatriate Workers: A Systematic Review. Management Review Quarterly, 73, 413-454.
Ndiege, J. R. A. y Backhouse, J. (2023). Knowledge Management in Local Governments in Developing Countries: A Systematic Literature Review. VINE Journal of Information and Knowledge Management Systems, 53(3), 450-466.
Osborne, D. y Gaebler, T. (1992). Reinventing Government. How the Entrepreneurial Spirit Is Transforming the Public Sector. Addison-Wesley.
Pereira, L. C. B. (1998). A reforma do estado dos anos 90: lógica e mecanismos de controle. Lua Nova, (45), 49-95.
Rothberg, H. N. y Erikson, G. S. (2004). From Knowledge to Intelligence. Creating Competitive Advantage in the Next Economy. Elsevier Butterworth-Heinemann.
Snyder, H. (2019). Literature Review as a Research Methodology: An Overview and Guidelines. Journal of Business Research, 104, 333-339.
Sposito Malvestio, M. R. (2015). A cultura política do clientelismo: uma análise no brasil contemporâneo (1988-2010). Dia-Logos: Revista Discente Da Pós-Graduação Em História, 9, 117-124.
Stewart, J. D. y Walsh, K. (1992). Change in the Management of Public Services. Public Administration, 70(4), 499-518.
Toboso, F. (1992). Notas para el estudio de la elección pública. Revista de Estudios Políticos, (77), 321-332.
Wart, M. V., Hondeghem, A., Bouckaert, G. y Ruebens, S. (2012). Administrative Leadership in the Context of Governance. https://steunpuntbov.be/rapport/ruebens_2012_IRSPM_Leadership_20120411.pdf
Wijewardena, Nilupama & Samaratunge, Ramanie & Härtel,. (2014). Creating Better Employees through Positive Leadership Behavior in the Public Sector. International Journal of Public Administration. 37. 10.1080/01900692.2013.835320.
Yalçınyiğit, S. y Aktaş, H. (2023). A Research on the Relationship of Social Intelligence and Cultural Intelligence with Leadership Styles. Istanbul Business Research, 52(1), 107-132.