Patient Satisfaction with the Care Provided at the Dermatology Department in a University Clinic
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Abstract
Objective: To evaluate patient satisfaction regarding the care provided at the Department of Dermatology in an academic dermatology clinic, where medical students and resident physicians are part of the dermatology consultation.
Methodology: Descriptive study. A survey was conducted to evaluate patient satisfaction with the care provided (from the receptionist to the physician, including residents and nurses) for patients cared for at a dermatological outpatient facility of a university clinic from March to April of 2013.
Results: A total of 204 surveys were applied. The overall experience was excellent for 83.82% of the patients, very good for 13.7%, good for 2% and fair for 0.5%. None of the categories received poor ratings.
Conclusions: Nearly all studies performed in dermatology clinics receive very high patient satisfaction ratings. This poses a great challenge for dermatological outpatient facilities if they want to be competitive and meet patient expectations. Fair or good scores are not enough to remain competitive in the dermatology market.
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References
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