Acesso a serviços farmacêuticos profissionais: motivações, preferências, barreiras, conhecimento e uso das TIC entre pacientes de Antioquia
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Resumo
Objetivo: identificar o conhecimento e as necessidades dos pacientes em relação aos serviços de atenção farmacêutica em farmácias-drogarias e serviços farmacêuticos ambulatoriais em Antioquia, Colômbia.
Métodos: foi realizado um estudo transversal descritivo com usuários de estabelecimentos e serviços farmacêuticos ambulatoriais, tendo sido elaborada uma entrevista semiestruturada, dividida em três partes: características sociodemográficas, conhecimento e necessidades percebidas e uso de tecnologias de informação e comunicação (TIC).
Resultados: das 30 pessoas entrevistadas, 53,3 % eram usuários de estabelecimentos farmacêuticos (drogarias, farmácias-drogarias) e 46,7 % de usuários de serviços farmacêuticos. Cem por cento dos usuários de estabelecimentos farmacêuticos ia comprar medicamentos e outros produtos, enquanto cem por cento dos usuários de serviços farmacêuticos ia apenas para retirar medicamentos. Em relação ao conhecimento sobre serviços de assistência farmacêutica, 10 % dos entrevistados definiram corretamente
dispensação, enquanto 6,7 % definiram adequadamente educação em saúde. Em contrapartida, 26,7 % concordaram com a definição de farmacovigilância. Da mesma forma, em relação ao acesso a serviços de dispensação e educação em saúde, 30 % e 10 % dos entrevistados relataram acesso a esses serviços, respectivamente. Enquanto isso, 96,7 % dos entrevistados relataram não acessar serviços de farmacovigilância.
Conclusão: foram identificadas barreiras à prestação de informações e ao atendimento, como a disposição e o conhecimento da equipe, a falta de tempo e o foco em vendas. Essas constatações ressaltam a necessidade de aprimorar o treinamento da equipe e o atendimento aos pacientes.
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Referências
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