[1]
Ángela . Niño de Urriago, “Human factors and customer service: ‘case study’”, Informes Psicol., vol. 12, no. 1, pp. 81–93, Mar. 2012, Accessed: Jun. 15, 2026. [Online]. Available: https://revistas.upb.edu.co/index.php/informespsicologicos/article/view/1385